Refund policy

Refunds & Returns

At Poshmelon, we want you to truly love every piece you receive 🤎
Our goal is to create a beautiful shopping experience from the moment you place your order to the moment it arrives at your door.

If for any reason you are not completely satisfied with your purchase, we’re here to help.

Online Purchases Only

We gladly accept returns on unworn, unused items in their original condition and packaging within 14 days of the delivery date.

To be eligible for a return, your item must be in its original condition and accompanied by proof of purchase.

Once your return is approved, you may choose:
• A refund to your original payment method
• Store credit for a future purchase

Please note:
• Items marked as Final Sale cannot be returned or exchanged.
• Gift cards are non-refundable.

Our Commitment to Quality

At Poshmelon, we carefully select every piece with quality, comfort, and style in mind.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at [your email here] so we can make it right for you.

How to Start a Return

1. Contact us at [your email here] with your order number.
2. Wait for return approval and instructions.
3. Ship your item back in its original packaging.

Refund Processing

Once we receive and inspect your return, your refund will be processed within 3–5 business days.

Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Additional Information

• Original shipping costs are non-refundable.
• Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
• We recommend using a trackable shipping service for all returns.

Thank you for supporting Poshmelon ✨